CMOROC Appendix D - Processes (Identification of Competences for MASS Operators in Remote Operation Centres)

Notes

## Bibliographic Note

European Maritime Safety Agency (2023) *CMOROC Appendix D - Processes. Identification of Competences for MASS Operators in Remote Operation Centres*, V2.2. Lisbon: EMSA. Commissioned under framework contract 2022/EMSA/OP/24/2021; authored by Hochschule Bremen, Humatects GmbH, and DLR.

Processes appendix (85 pp). Defines the generic MASS-ROC process map: management processes (M.1-M.4), six operational core processes (voyage planning, cargo, navigation, engineering, maintenance, malfunctions & emergencies), and four support processes (HR, legal, automation systems, economic aspects).

```bibtex
@techreport{cmoroc2023appendixD,
  author      = {Jung, Thomas and Harre, Marie-Christin and Rousselle, Noelle and Luedtke, Andreas and Saager, Marcel},
  title       = {CMOROC Appendix D - Processes. Identification of Competences for MASS Operators in Remote Operation Centres},
  institution = {European Maritime Safety Agency (EMSA)},
  address     = {Lisbon},
  year        = {2023},
  type        = {Report appendix, V2.2},
  note        = {Framework contract 2022/EMSA/OP/24/2021}
}
```

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